To prosper means to “flourish, succeed, thrive, to experience favorable results.” According to author and lecturer Catherine Ponder, you are prosperous to the extent that you experience peace, health and plenty in your world. Using this definition, we must...
The position of office manager can be one of the most effective management tools for growing a practice without sacrificing quality of service. At the same time, it can also be the greatest limitation to the quality of life in the practice for the staff and doctor...
Have you ever noticed how we respond to the word “gossip”? Like a magnet draws iron filings to it, we are drawn to people and situations that feed the darker side of our humanness. Just the mere mention of the word and our ears perk up! Gossip has such a strong...
COMMUNICATION AND RELATIONSHIPThe foundation for cooperative actions among people is a strong sense of relationship. The right “personality fit” makes this easy, usually. But not everyone on a team, particularly large teams, always “fit” with...
Not too long ago, my doctor referred me to a specialist for an exam. When I called to make the appointment, the receptionist answered the phone in a “ho-hum” tone of voice, asking me if I could hold for a moment. Before I could say “yes” or “no”, I was listening to a...
One of my favorite leadership quotes is by Walter Wriston, former CEO of Citibank: “The person who figures out how to harness the collective genius of the people in his or her organization is going to blow the competition away.” I have made it my purpose to be the...
